Advice from a Senior Hospital Executive
In this week's podcast episode, John describes three communication mistakes that will easily derail your career in many large organizations, if you do not stop making them.
Communication has ALWAYS been a big deal. And with social media, email, and texting, we have so many more ways to screw it up than ever. The higher you progress in an organization, the more important communication becomes.
It is key to ensuring accountability, completing goals, and executing effectively. Good teamwork relies on effective communication! And your relationship with your boss depends on it.
We're proud to have the University of Tennessee Physician Executive MBA Program, offered by the Haslam College of Business, as the sponsor of this podcast.
The UT PEMBA is the longest-running, and most highly respected physician-only MBA in the country. It has well over 650 graduates. And, unlike other programs, which typically run 1 – 1/2 to 2 years, this program only takes a year to complete. Recently, Economist Magazine ranked the business school #1 in the world as the Most Relevant Executive MBA.
While in the program, you'll participate in a company project. That will enable you to demonstrate your commitment. And, as a result, the UT PEMBA students bring exceptional value to their organizations.
Graduates have taken leadership positions at major healthcare organizations. And they've become entrepreneurs and business owners.
By joining the University of Tennessee physician executive MBA, you will develop the business and management skills needed to find a career that you really love. To find out more, contact Dr. Kate Atchley’s office at (865) 974-6526 or go to nonclinicalphysicians.com/physicianmba.
Why Is Communication Important?
There are so many aspects of communication that need to be mastered. There is spoken and written communication. And various forms of each.
When I was working as a medical director and CMO, the demands were high. We had many projects in play. And we needed to complete those projects on time and under budget. Accountability was important. And effective communication was a big key to success.
As you move up an organization, communication becomes even more important. Therefore, today I would like to discuss three big communication mistakes. These are mistakes that will impair your performance and derail your career if you don't address them.
Big Communication Mistakes
So, what do I see as three of the biggest communication mistakes? Here they are…
1. Choosing the WRONG MEDIUM
It is easy to default to more convenient methods of communication, using texts or email. But such methods lack the observation of body language and the opportunity to hear vocal intonations.
And it is common for a complicated text or email “conversation” to run into dozens of entries when a three-minute phone call would have resolved the issue.
2. Lacking CLARITY
Too many messages, whether direct or via written word, are incomplete, or ambiguous. When we fail to spend sufficient time crafting our message, or reviewing what we've written, we can easily introduce confusion.
If you are building a culture of accountability, it is totally dependent on communicating with clarity. If a colleague or direct report is not clear on what is expected, it will be impossible to meet expectations.
3. Failure to Use REPETITION When Needed
Repetition is required for important messages. Creating a new corporate culture or adopting new goals requires repetition. It has been shown that repeating a message accomplishes the following:
- improves learning and understanding,
- breaks down resistance to the message, and,
- ensures that no one misses the message when it involves a large group.
Important messages should be repeated in different venues, in different ways to be effective.
Communication Mistakes BONUS: Being REACTIVE
Especially when communicating with your boss, it is best to anticipate what she expects. Then meet those expectations proactively. Develop communication styles and tactics that streamline and enhance the transfer of information.
You will know you're being successful when your boss no longer needs to quiz you for updates during your one-on-ones.
Communication is a vast topic. But I have covered three major mistakes I’ve seen that you can easily train yourself NOT to make. And there is a BONUS tactic that will help you meet your boss’ needs and set you up for advancement.
For more thoughts on communication in healthcare, you can listen to my interview with Dr. Andrew Tisser on the Talk2MeDoc Podcast Episode #2.
Links for Today's Episode:
- The Three Disappointments of a Lack of Clarity
- Stop Making These Business Email Mistakes
- The Eight Essential Abilities the CEO Wants in a Chief Medical Officer
Download This Episode:
The Nonclinical Career Academy Membership Program recently added a new MasterClass!
I've created 17 courses and placed them all in an exclusive, low-cost membership program. The program provides an introduction to dozens of nontraditional careers, with in-depth lessons on several of them. It even includes my full MSL Course. There is a money-back guarantee, so there is no risk to signing up. And I'll add more courses each month.
Check out the home page for the Academy at nonclinicalphysicians.com/joinnca.
Thanks to our sponsor…
Thanks to the UT Physician Executive MBA program for sponsoring the show. It’s an outstanding, highly rated, MBA program designed for working physicians. It is just what you need to prepare for that fulfilling, well-paying career. You can find out more at nonclinicalphysicians.com/physicianmba.
If you enjoyed today’s episode, share it on Twitter and Facebook, and leave a review on iTunes.
Podcast Editing & Production Services are provided by Oscar Hamilton
Many of the links that I refer you to, and that you’ll find in the show notes, are affiliate links. That means that I receive a payment from the seller if you purchase the affiliate item using my link. Doing so has no effect on the price you are charged. And I only promote products and services that I believe are of high quality and will be useful to you, that I have personally used or am very familiar with.
The opinions expressed here are mine and my guest’s. While the information provided on the podcast is true and accurate to the best of my knowledge, there is no express or implied guarantee that using the methods discussed here will lead to success in your career, life, or business.
The information presented on this blog and related podcast is for entertainment and/or informational purposes only. It should not be construed as medical, legal, tax, or emotional advice. If you take action on the information provided on the blog or podcast, it is at your own risk. Always consult an attorney, accountant, career counselor, or other professional before making any major decisions about your career.